McD's Coach Hire
Back to Home

Terms of Service

Last updated: January 2026

This document sets forth the legally binding terms and conditions for your use of the Website and the Products or services offered.

1. Introduction

1.1. Acceptance of Terms

By accessing, using, or booking services via the Website, You agree to be legally bound by these Terms and our separate Privacy Policy.

1.2. Definitions

  • "Company," "We," "Us," "Our" means McD's Coach Hire.
  • "Hirer," "You," "Your" means the person making the booking and/or responsible for payment.
  • "Passenger" means any person we have agreed to carry on our services.
  • "Luggage" means your personal property accompanying you in connection with your trip.
  • "Service" means the transportation and/or coach hire journey booked via the Website.

2. Booking, Payment, and Pricing

This section outlines the financial and transactional terms related to hiring a coach or purchasing a ticket.

2.1. Pricing and Quotes

  • All prices and quotes provided on the Website or by Our representatives are subject to availability.
  • We reserve the right to change prices before a booking is confirmed. You will be informed of any price changes before full payment is accepted.

2.2. Payment

  • Payment is required in full for all tickets or coach hire bookings at the time of reservation, unless a formal credit account is agreed upon in writing.
  • All online payments are processed through BOI or SumUp. We are not responsible for any issues arising from the processing by these third parties.
  • We will not accept responsibility whatsoever for cash allegedly sent through the post.

2.3. Ticket Validity

Your ticket permits you to make the journeys and travel on the services stated on your booking confirmation. It is valid only for the date, time, and route specified.

3. Cancellations and Refunds

3.1. Cancellation by the Hirer / Voluntary Refunds

  • We offer a refund on tickets up to 7 days before the scheduled date of the Service. A 10% cancellation fee per ticket will be applied.
  • After this date, all tickets paid are non-refundable.
  • To apply for a refund, you must email [email protected].

3.2. Involuntary Refunds (Cancellation by Us)

If We cancel a Service, fail to operate a Service according to the published schedule, or there are insufficient seats due to accidental overbooking, and as a consequence You reasonably decide not to travel, You may claim a full refund equal to the fare paid. No compensation for consequential loss whatsoever will be payable by the Company.

3.3. Event Cancellation

If the destination event (e.g., concert or festival) is cancelled by the event organiser:

  • Cancellation before departure: We will provide a full refund of the fare paid, minus an administration fee per seat booked to cover fixed costs.
  • Cancellation after the Service has departed: We will not be obliged to provide a refund.

4. Conduct and Refusal of Carriage

4.1. Passenger Conduct

  • You must comply with any reasonable instructions given by the driver or Company representatives.
  • If You conduct yourself aboard the vehicle so as to endanger the vehicle or any person or property, or behave in a manner which we reasonably believe may cause discomfort, inconvenience, damage, or injury to others, We may take necessary measures, including disembarkment and refusal of onward carriage at any point.

4.2. Refusal of Carriage

We may refuse to carry You or Your Luggage if:

  • Such action is necessary to comply with applicable government laws or orders.
  • Your mental or physical state, attitude, or behaviour, including impairment from alcohol or drugs, presents a hazard or distress to others.
  • You have not paid the applicable fare.
  • You fail to observe Our instructions with respect to safety or security (e.g., smoking on board).

4.3. Carriage of Minors

We will not be obliged to carry any child aged 16 or under unless that child is accompanied by an adult. All persons over the age of 24 months require their own seat and must pay the full fare, unless a promotional rate applies.

5. Liability, Delays, and Luggage

5.1. Delays and Breakdown

  • We give advice on journey time in good faith; however, as a result of events beyond Our control (e.g., traffic, weather, mechanical breakdown), journeys may take longer than predicted.
  • In those circumstances, We will not be liable for any loss or inconvenience suffered by the ticket holder as a result of the delay.
  • We reserve the right to change pick-up times up to 24 hours before the event if necessary to ensure passengers arrive on time.

5.2. Luggage and Liability

  • Damage and Loss: We shall not be held responsible for any damage to or loss of Luggage or personal items. You agree that the driver shall be the sole judge as to whether and to what extent passengers' property is carried.
  • Prohibited Items: We are entitled to check baggage or personal belongings for alcohol or unauthorised substances when boarding the vehicle or at any time whilst on the vehicle.
  • Lost Luggage: If You have not collected Your lost Luggage within 21 days of the trip, We may dispose of it in any manner We wish.

5.3. Third-Party Suppliers

When You book with Us, the Service may be operated by third-party service providers. While We select them carefully, We are not responsible for the correct performance or otherwise of these third-party suppliers. The ticket holder travels under the liability of the third-party supplier, not the Company.

6. General Legal Provisions

6.1. Intellectual Property

You acknowledge that the Website and its Content, including logos identifying the Company, are subject to intellectual property rights owned by Us. You are not permitted to use any trademark, copyright, or other IP right of the Company without Our prior written consent.

6.2. Governing Law and Jurisdiction

These Terms and all disputes arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of Ireland and subject to the exclusive jurisdiction of the Courts of Galway, Ireland.

6.3. Notices and Complaints

If you wish to file a claim or complaint, You should write to Us stating the alleged issue in question. You should complain within seven (7) days and, in the case of delay or a request for refund, within fourteen (14) days, in both cases from the date on which You travelled or used a Service.

6.4. Amendments

We reserve the right to change these Terms from time to time. You agree to be legally bound by the Terms as updated and/or amended.

6.5. Severability

If any provisions of these Terms are found to be illegal, invalid, or otherwise unenforceable, that term shall be severed and deleted from these Terms, and the remaining terms shall survive, remain in full force, and effect.

Contact Us

For any questions regarding these terms, please contact us at:

Email: [email protected]
Phone: 087 985 8513