This Privacy Policy explains how McD's Coach Hire ("we," "us," or "our") collects, uses, and protects your personal information when you use our website or services.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you contact us or make a booking
- Payment information when you purchase tickets (processed securely by our payment partners)
- Communications you send to us
2. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Send you booking confirmations and service updates
- Respond to your inquiries and provide customer support
- Improve our services and website
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: To fulfil bookings and transport services you request
- Legitimate interests: To improve our services and communicate with customers
- Legal obligation: To comply with applicable laws and regulations
- Consent: Where you have explicitly agreed to marketing communications
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Payment processors (BOI, SumUp) to handle transactions securely
- Service providers who help us operate our business, under strict confidentiality agreements
- Law enforcement or regulatory authorities where required by law
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.
6. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
- Lodge a complaint with the Data Protection Commission (Ireland)
7. Cookies
Our website uses cookies to improve your experience. Essential cookies are required for the website to function. We use analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences through your browser settings.
Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
Email: [email protected]
Phone: 087 985 8513